We’re not currently available at your property, Please register your details with us and we’ll let you know if this changes!
Unfortunately there’s an issue preventing us from connecting your property to our full-fibre network, which means we can’t guarantee we can connect you right now.
We’d still love to have you as a customer
We can’t take an order from you today, but we can keep you up to date with our progress as we try get your property on our network.
Please do register with us, and we’ll be sure to be in touch when we have any news.
Unfortunately there’s an issue outside our control preventing us from connecting your property to our full-fibre network, which means it’s currently not possible to connect you.
We’d still love to have you as a customer
We can’t take an order from you today, but we can keep you up to date with our progress as we try get your property on our network.
Please do register with us, and we’ll be sure to be in touch when we have any news.
Unfortunately there’s an issue outside our control preventing us from connecting your property to our full-fibre network, which means it’s currently not possible to connect you.
We’d still love to have you as a customer
We can’t take an order from you today, but we can keep you up to date with our progress as we try get your property on our network.
Please do register with us, and we’ll be sure to be in touch when we have any news.
We’d love to have you as a customer, but unfortunately, your property is not close enough to our network to be able to connect your property.
If this changes we’d be happy to let you know, please register your details below and we’ll be in touch with relevant updates.
We can connect your property to our ultrafast full-fibre network, and you qualify for a special discount.
We’d love to connect you to our ultrafast network, but there’s a local issue we need to fix first.
If you place a pre-order, we’ll have it fixed within 90 days, at no cost to you. Once it’s resolved, we’ll call and book your installation. You won’t pay a penny until you’re connected.
Yes, you can speed test directly from the Linksys app. The speed tests you perform are carried out by Ookla to give an independent and reliable reading. Any speed tests you perform will then be stored in the app. If you ever experience issues with your devices, you can turn to the logged speed tests and if needed, share with our Customer Service team who will be able to help you resolve the issue.
Call our Technical Support team on 01225 300 370 or email ultrafast@truespeed.com
Our working hours are Monday to Friday 8am – 6pm.
Once you’ve set up and connected your Linksys router, you can then download the Linksys app from the App or Android store. You’ll need to download the app to connect your additional Mesh Wi-Fi nodes to your router to give you Wi-FI coverage throughout your home. The app will guide you through the steps to add a child node and give you a few tips on where to place them for the best Wi-Fi performance. It will also give you access to features like parental controls, guest Wi-Fi and to change your passwords and SSID’s.
If you’re installing a phone line with your Mesh Wi-Fi System, you need to ensure your Grandstream adaptor and phones are connected to the parent router. This is the main router which is connected to the fibre termination unit on the inside wall of your home.
The Grandstream phone line adaptor will support 3 separate phones per port through the use of an adaptor. Many cordless digital handsets will only require one phone to be plugged into the phone port. If you require a 3-way telephone adaptor, you will need to supply this.
If you don’t have a smartphone that’s absolutely no problem. You can set your Linksys router up in the same way by heading to the site below. As always, our Customer Service Team can help you with any questions you may have, simply give them a call on 01225 300 370.
If you’re already a Truespeed customer, adding a Mesh Wi-Fi System to your package couldn’t be easier and you can add it at any time.
If you are using our landline service with your Linksys router you will need a Grandstream phone line adaptor.
To install your landline, you will need to use a Grandstream device, this is a small black device which connects your landline to your Linksys router.
If for any reason you need to return your Mesh device, please call our Customer Care team on 01225 300 370 or email ultrafast@truespeed.com
Our 30-day rolling monthly contract makes it simple and easy for you to remove your Mesh Wi-Fi System from your contact without any early repayment fees.
Call our Technical Support team on 01225 300 370 or email ultrafast@truespeed.com
Our working hours are Monday to Friday 8am – 6pm.
We give you the device as part of our service, rather than as a single product that you own. That’s because we want to guarantee the quality of the device throughout the lifetime of your Truespeed service.
With Truespeed Mesh, you always know that if there is a fault with the device, you can return or exchange it at any time. You also have permanent access to our Technical Support Team who will diagnose and resolve any technical issues.
Great news, your new Linksys device has arrived! So, what happens now?
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