Network Status
Here you can find details of any network problems we’re aware of.
If you’ve had a problem that’s not listed on this page, for more than 20 minutes, please get in touch.
24 hours a day, 7 days a week
Real-time monitoring
Our team monitors our network 24 hours a day, 7 days a week, every day of the year.
So please rest assured that if you experience an network issue our engineers will already be aware of it and fixing it as fast as is safely possible. Even when our support team is not available to speak to.
Power
Unlike old copper networks, all full-fibre networks in the UK are powered by the National Grid, and most network connectivity problems are caused by localised power issues, especially in the more rural parts of our network. Our network operation has many layers of technical and power resilience built-in, and we work hard to prevent these localised power problems even being noticed by our customers.
Our infrastructure is above and below ground, and being a rural provider we occasionally experience damage caused by anything from storms to tractors. No matter what the cause or time of day, our team works hard to prevent outages and – if needed – restore service.
Current network status
Do we have your mobile number?
As soon as we are aware of an issue, we can normally identify which of our customers are impacted by it, and we send an SMS to those customers to let them know. So it’s important we have your mobile number.
We will also post any major issues on this web page, and we’ll keep it up-to-date so you can check our progress.
If you need help, or have a power issue in your own home, there are steps you can take to resolve this without needing to speak to us. Please see our Support FAQs for useful tips.
