This will depend on what Truespeed router you’re using
We’re not currently available at your property, Please register your details with us and we’ll let you know if this changes!
Unfortunately there’s an issue preventing us from connecting your property to our full-fibre network, which means we can’t guarantee we can connect you right now.
We’d still love to have you as a customer
We can’t take an order from you today, but we can keep you up to date with our progress as we try get your property on our network.
Please do register with us, and we’ll be sure to be in touch when we have any news.
Unfortunately there’s an issue outside our control preventing us from connecting your property to our full-fibre network, which means it’s currently not possible to connect you.
We’d still love to have you as a customer
We can’t take an order from you today, but we can keep you up to date with our progress as we try get your property on our network.
Please do register with us, and we’ll be sure to be in touch when we have any news.
Unfortunately there’s an issue outside our control preventing us from connecting your property to our full-fibre network, which means it’s currently not possible to connect you.
We’d still love to have you as a customer
We can’t take an order from you today, but we can keep you up to date with our progress as we try get your property on our network.
Please do register with us, and we’ll be sure to be in touch when we have any news.
We’d love to have you as a customer, but unfortunately, your property is not close enough to our network to be able to connect your property.
If this changes we’d be happy to let you know, please register your details below and we’ll be in touch with relevant updates.
We can connect your property to our ultrafast full-fibre network, and you qualify for a special discount.
We’d love to connect you to our ultrafast network, but there’s a local issue we need to fix first.
If you place a pre-order, we’ll have it fixed within 90 days, at no cost to you. Once it’s resolved, we’ll call and book your installation. You won’t pay a penny until you’re connected.
Yes! You can earn a £35 Amazon gift card whenever you refer your friends or neighbours to Truespeed. Plus, they’ll get a £25 gift card too!
Broadband is the connection that is set up to your property, while Wi-Fi is a signal sent from the router to your device.
It is impossible to have a strong Wi-Fi signal around your home without a good broadband speed. There are many different types of broadband and a number of factors that impact your Wi-Fi.
You will receive your first invoice the day after installation. We’ll take your first direct debit payment 3 working days after that.
Every following month, we will invoice you on the first working day of the month and take your direct debit 3-7 working days after that.
Each month you will be sent your invoice. Each monthly invoice is a breakdown of your broadband costs, call plans, and any phone calls you’ve made (if you have a Truespeed landline).
This will depend on what Truespeed router you’re using
When you switch to Truespeed, you can transfer your current telephone landline number to us. This is a process called ‘porting’ – which has a one-off cost of £15.
If you’re struggling to get good Wi-Fi signal in some rooms of your home there are a few things you can try.
It usually takes around 10-15 working days to fully port your number to Truespeed. Once you’ve filled out an online Phone Number Porting Authorisation (PNPA) form and sent it to us, we get the ball rolling once your service is live and notify you when it’s done.
We’re not able to offer custom payment dates at the moment, but this is something we’ll be looking to offer in the future. For now, all customers are charged on the third working day of the month.
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