If you're new to Truespeed

Broadband is the connection that is set up to your property, while Wi-Fi is a signal sent from the router to your device.

It is impossible to have a strong Wi-Fi signal around your home without a good broadband speed. There are many different types of broadband and a number of factors that impact your Wi-Fi.

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You will receive your first invoice by email the day after installation. We’ll take your first direct debit payment 3 working days after that. 
 
Every following month, we will invoice you on the first working day of the month and take your direct debit 3-7 working days after that. 
 
Each month you will be sent 3 emails including your invoice. Each monthly invoice is a breakdown of your broadband costs, call plans, and any phone calls you’ve made (if you have a Truespeed landline). 

Yes! You can earn a £35 Amazon gift card whenever you refer your friends or neighbours to Truespeed. Plus, they’ll get a £25 gift card too!

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When you switch to Truespeed, you can transfer your current telephone landline number to us. This is a process called ‘porting’ – which has a one-off cost of £15.  The phone line has no extra cost on top of your broadband package, you only pay for the calls you make.

If you want to keep your number, it’s super important not to close your old phone contract down after you’ve signed up with us.  This short overlap of live phone lines allows us to contact your existing landline supplier, locate your number and port it across to your new Truespeed service.

This means that One Touch Switching cannot be used when you’re keeping your number, as both services need to be active at the same time.  We normally check this when we confirm your installation with you.  Please note that if for any reason, we don’t have this transition time, we can still switch you over to Truespeed, we’ll just need to issue you with a new phone number.

To port / carry on with your existing number you need to complete the PNPA form which is attached to the activation email we send within 24 hours of your installation. Fill out the form and email it to back to us at ultrafast@truespeed.com and we’ll start the porting process.

Porting your number can take between 10-15 working days and you’ll receive confirmation of the date your landline number will be transferred to your Truespeed service. On this date your number is ported and ready to use so, you can plug your landline cable into your Truespeed router to be connected. And this date also means you can cancel the service with your existing provider.